About | Help & Hugs of CNY

Care That Feels Different—Because It Is

At Help & Hugs of CNY, we take pride in being different. We're not a large, impersonal agency—we’re a small, dedicated team focused on one-on-one, personalized care that meets each client where they are.

As our company continues to grow, we’re proud to offer dependable, heart-centered service that keeps independence

intact and peace of mind at the forefront.

Here’s what sets us apart

Truly Personalized Support | Every client has a unique care plan built around their specific needs, preferences, and daily routines. No two people are the same—and we treat them that way.
Consistent, Familiar Faces | You’ll know who’s coming to your door. With longtime team members like Darlene White (a trusted caregiver for over 7 years), we ensure continuity and comfort.
Flexible Scheduling | We work around your schedule—not ours. Whether it’s daily, weekly, or as needed, we adapt to what works best for you and your family.
Serving Onondaga County | We provide care throughout the area, including in, private homes, independent living communities, and assisted living facilities
Support for Independent Living | Whether you're aging in place or need an extra hand in a care community, we’re here to help with errands, companionship, light housekeeping, and more.

I consistently remind myself that every client seeks nothing more than respect and dignity. When approached with the proper mindset, fulfilling this is both straightforward and essential.

Sharon Glavin

Meet Sharon Glavin

Owner & Founder of Help & Hugs of CNY

As a lifelong resident of Syracuse, NY, Sharon Glavin has always had a heart for helping others. After spending years supporting family and friends through life’s everyday tasks, she realized just how valuable a reliable, caring helping hand can be—and how many people in the community could benefit from it.

That realization led to the creation of Help & Hugs of CNY.

Sharon is passionate about providing clients with not just assistance, but genuine care and personalized support. She understands that everyone's needs are different, which is why she takes the time to get to know each individual and ensure they receive the attention and service that best fits their lifestyle.

With a focus on compassion, consistency, and professionalism, Sharon and her team are dedicated to making everyday life a little easier—and giving clients and their families peace of mind.

Meet Darlene White

Manager - Trusted Caregiver & Companion

Darlene White has been a valued part of the Help & Hugs of CNY family for 8 years, bringing warmth, reliability, and a wealth of experience to every client she works with.

With a natural gift for connecting with others, Darlene has spent many years working closely with older adults—helping them navigate daily tasks while building meaningful relationships along the way.

Clients often describe Darlene as kind, patient, and truly dependable. Whether she's assisting with errands, offering companionship, or simply lending a listening ear, Darlene approaches each day with compassion and a genuine love for what she does.

Her dedication to consistent, quality care reflects the heart of Help & Hugs of CNY—and it shows in the lasting trust and comfort she brings to those she serves.